Cancellation Policy

A £100 deposit secures your booking. The remaining balance is due 14 days before arrival

• Guests can cancel until 14 days before check in for a refund of any balance paid

• Guests can cancel between 14 days and 7 days before check in for a 50% refund of any balance paid

• Guests cancelling 7 days or less before check in will not receive a refund

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Smoking

No smoking at any time in the lodge please.

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Dogs

As dog owners ourselves, we understand that your four-legged friends are family and we are proud of our dog-friendly approach. Accidents happen and if anything gets chewed, we would like you to tell us.

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Raw feeding

If you require freezer space to store 'raw' dog food, please let us know.

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Leaving your dog

We're sorry, but for the safety of your dogs we ask that they are not left in the lodge unattended. We can put you in contact with local dog sitters or doggy day care should you wish to go out for the day without them.

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Bitches in season

Please let us know if your bitch is in season when staying at the lodge.

 

Check in

Check-in time is anytime after 3 PM. Check out is 10am on the day of your departure.

Please contact us if you’d like an earlier check in or later check out. We cannot guarantee either will be available.

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Getting Here

Mapowders Lodge is on site at Mapowders Farm, Stratton Bude, EX23 9NR. What3words: rats.tricycle.player

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Mapowders Farm is located opposite Homeleigh garden centre, on the A3072 just outside Stratton. Take the small lane beside the thatched cottage (Howards Lane) and the driveway is first left with the lodge just up on the left. You have your own gated driveway for dog security and there is room for 3 vehicles (please let us know if you have more than one car coming).

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We are a smallholding site rather than a working farm but if you fancy collecting some fresh eggs from ‘the Mapowders girls’, please let us know. Michelle is a renowned dog trainer and we have converted most of the land to use for our dog training and secure field business. Pease ask if you’d like to combine some training with your stay. You can see what Michelle does at Mapowders.co.uk

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There is a bus stop just by the house if you want to take the bus into town.

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Gaining Access

The lodge will be open when you arrive (we live on site) and the key will be hanging up for you to use during your stay

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Wifi

We are lucky to get Superfast Broadband in the area but please don’t expect 100Mbps (this is Cornwall!)

Login details can be found in the lodge handbook.

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Smart TV

You are welcome to use your Netflix, Prime Video or other account on the Smart TV. Don't forget to delete the password before you leave.

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Water and Waste - IMPORTANT

Rather than mains sewers, we have our own water treatment plant at Mapowders. This is eco-friendly and works brilliantly but there are a number of things we need to be careful with to avoid upsetting the balance of the treatment plant.

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• Please DO NOT flush anything but toilet paper (use the bin provided for other sanitary products)

• Please use the provided Ecover washing products as they are designed to work with our treatment plant.

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Oven

The oven and hob are fairly simple to use but the manuals are in the lodge handbook should you need them.

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Washing Machine

The washing machine is simple to use but the manual is in the information booklet. Please use the provided Ecover washing products due to our on-site water treatment plant. Please note that as our water is so soft a little detergent - whether for washing up or for washing clothes - goes a long way.

There is a clothes airer in the second bedroom and a washing line attached to the back fence which pulls across to the lodge. 

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Towels can be dried on the electric towel rail in the bathroom. Please do not use this for drying wetsuits

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DO NOT use the electric heaters for drying clothes.

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Iron and Ironing board

Please let us know if you need these

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Fridge

There is an undercounter fridge in the kitchen with Ice box and ice making tray.

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Microwave

The 800W Microwave is simple to use and operated via the front panel. The manual is in the lodge handbook

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Nespresso Coffee Machine

To use the Nespresso machine, fill up the clear water container at the back of the machine and switch the machine on. The lights will flash blue as it heats up. The machine is ready when the lights stop flashing.  

Put a coffee pod in, place a coffee cup under the spout (don't forget!) and press the large or small cup button to start the machine. 

We have provided a small selection of pods to get you started but please do bring your own preferred Nespresso capsules if you wish.

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Vacuum

A dustpan and brush is available under the sink. A vacuum cleaner is available on request

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Kitchenware

We provide a 6 place dining set, mugs, table glasses, pint glasses and wine glasses. A range of saucepans, frying pans and various cooking utensils are included.

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The following store cupboard items are provided:

Tea, coffee, sugar, salt, pepper, cooking oil, ketchup, brown sauce, vinegar, foil and cling film. 

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Butter, flora and milk individual packs are available on request.

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We realise that accidents can happen - if you break or lose anything please do let us know so that we can ensure replacements in time for our next guests.

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Heating

The electric heaters in the lodge are controlled independently and are very efficient but the timer system is rather complex! Please let us know if you’d like the heaters on timer. Otherwise, you can switch them to manual control using the ‘MAN/AUT’ button and set the temperature as required.

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The towel rail will be set to warm the towels for an hour in the morning.